Return Policy

Thank you for choosing Prime Urban for your home service needs. We strive to provide our customers with the best services possible, and we want you to be completely satisfied with your experience. In the event that you are not satisfied with our services, we have a return policy in place to ensure that you are fairly compensated.

Returns

If you are not satisfied with the services provided by our professionals, please contact our customer support team within 24 hours of the service completion. Our team will review your concerns and take appropriate steps to resolve the issue.

Refunds

We understand that there may be circumstances where you may want to cancel your service. If you decide to cancel your service before the professional arrives at your location, we will issue a full refund. However, if the professional has already arrived and started the service, we will issue a refund based on the amount of work completed.

In the event of cancellation due to unforeseen circumstances, such as weather conditions or natural disasters, we will issue a full refund.

Please note that refunds may take up to 7-10 business days to process.

Exchanges

We do not offer exchanges for our services.

Cancellation Policy

We understand that sometimes unforeseen circumstances arise, and you may need to cancel or reschedule your service. We request that you inform us at least 24 hours in advance if you wish to cancel or reschedule your service. If you cancel or reschedule within 24 hours of the scheduled service, we reserve the right to charge a cancellation fee.

Contact Us

If you have any questions or concerns about our return policy, please contact our customer support team at Primeurbanservices@gmail.com. We are available to assist you 24/7.